FAQs

 

Products

What kind of products does ObiLuma sell?
ObiLuma offers modern LED lamps and light projectors designed to create a relaxing and aesthetic atmosphere in your home, bedroom, or workspace.

Are the lamps safe to use?
Yes. Our lamps use energy-efficient LED technology that remains cool during use and is safe for everyday environments.

Do the lamps require batteries?
Most of our lamps are powered via USB or include a rechargeable battery, depending on the model. Please refer to the product page for specific details.

Will the lamp get hot during use?
No. LED lights produce minimal heat, making them safe for extended use.

Orders

How do I place an order?
Simply select your product, click “Add to Cart,” and follow the checkout process to complete your purchase.

Can I cancel or change my order?
Orders can be canceled or modified within 12 hours of purchase. After this time, the order may already be processed for shipping.

I didn’t receive my order confirmation email. What should I do?
Please check your spam or junk folder first. If you still cannot find it, contact us at support@obiluma.com and we will assist you.

Shipping

Where do you ship?
We currently ship within the United States and Canada.

How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location and demand.

How much does shipping cost?
We offer free shipping on all orders within the United States and Canada.

How can I track my order?
Once your order ships, you will receive a tracking number by email so you can follow your delivery at any time.

Will my items arrive together?
If you order multiple items, they may be shipped separately and arrive at different times to ensure faster delivery.

Returns & Refunds

What is your return policy?
We offer a 14-day return policy. To be eligible, items must be unused and in their original packaging. Please contact us within 14 days of receiving your order.

What if I receive a damaged or incorrect item?
Please contact us at support@obiluma.com with clear photos of the issue, and we will arrange a replacement or refund as quickly as possible.

Contact

If you still have any questions, our support team is happy to help.

Email: support@obiluma.com
Response time: Within 24 hours