Frequently asked questions

ObiLuma sells decorative lamps, character night lights, galaxy and ocean-wave projectors, alarm clocks, light art, glowing plush, DIY miniature kits and personalized gifts. Check each product page and selected option for its power source, controls, materials, dimensions and included accessories. Shop all products.

No: power supplies vary by product and selected model, including USB-powered, rechargeable, replaceable-battery, mains-powered and solar options. Check the product page for voltage, plug type, battery requirements and whether an adapter or batteries are included. Product catalogue.

No: features such as a remote, Bluetooth speaker, sensor or timer can belong to specific versions of a product. Select the option that names the feature you want and check its product details before ordering. Product catalogue.

The Personalized Gifts collection includes products with photo, text or name customization. The available customization, production time and lighting choices vary by product; follow the instructions on the selected product page. Personalized gifts.

Yes, our miniature house, book-nook and model kits are projects you assemble yourself. Piece counts, difficulty, assembly time, age guidance and included glue, tools, batteries or cables vary, so check the selected kit’s details. Book nooks and miniature houses.

Heat depends on the product. LED lamps can become warm, and lava lamps use a heating bulb and can get hot. Follow the supplied instructions and product-specific operating guidance.

Orders may be cancelled within 12 hours of purchase; email support@obiluma.com as soon as possible with your order number. After 12 hours, the order may already be processed or shipped and cannot be cancelled. Return policy.

For a bulk or wholesale enquiry, email support@obiluma.com with the products, quantities and delivery country you need. Bulk pricing, availability and delivery timing must be confirmed before ordering. Contact ObiLuma.

Current offers and product sale prices are shown on the ObiLuma website and Offers collection; check the displayed terms and final checkout price. Discount codes and promotions can change, so a code is valid only when checkout accepts it. Current offers.

Choose a product and select its model, color, size or other required options, then add it to your cart and complete checkout. Check the selected option and any customization details before paying.

Check your spam or junk folder. If you still cannot find the confirmation, email support@obiluma.com with the name and email used for your order.

We ship worldwide, including the United States, Canada, the United Kingdom and Australia. Delivery availability depends on the destination and selected product; available shipping options are shown at checkout. Shipping policy.

Our general shipping policy estimates 8–15 days to the United States and 12–18 days to Canada, counted from the day you order; use the item-specific estimate on the product page when it differs. Orders are usually processed within 1–3 business days, and delivery estimates can vary due to carriers, customs, weather or high demand. Shipping policy.

Our general shipping policy estimates 6–10 days to the United Kingdom and 7–13 days to Australia from the day you order; check the product page for the specific item and country estimate. Orders are usually processed within 1–3 business days, and delivery times are estimates. Shipping policy.

For other worldwide destinations, delivery is estimated at 10–14 days from the day you order. This is an estimate; customs processing, remote destinations or carrier delays can extend delivery. Check the selected product and checkout for availability. Shipping policy.

Yes, worldwide shipping is free on orders of $45 or more. Orders under $45 have a flat $4.99 shipping fee, and your cart shows how much more you need for free shipping. Shipping policy.

Our published shipping policy does not list an express delivery service or guaranteed arrival dates. If you need an item by a deadline, email support@obiluma.com with the product and delivery country before ordering. Shipping policy.

After shipment, we email a confirmation with a tracking number and tracking link; tracking information may take 1–3 business days to update. Email support@obiluma.com with your order number if you need assistance. Shipping policy.

Request a return within 30 days of receiving your item by emailing support@obiluma.com with proof of purchase or your order number; the item must be unused, in its original condition and packaging, and returns must be approved before you send them. Customers pay return shipping unless the item is damaged, defective or incorrect. Return policy.

Inspect your order when it arrives and contact support@obiluma.com within 48 hours of delivery with your order number and clear photos of the issue. We will review the case and provide a replacement or refund if necessary. Return policy.

After receiving and inspecting your return, we notify you whether the refund is approved; approved refunds go to the original payment method. Allow 5–10 business days for your bank or card provider to process and post the refund. Return policy.